Fresh Customer Service cover art

Fresh Customer Service

The Executive Summary

 Preview
LIMITED TIME OFFER

3 months free
Try for £0.00
£8.99/mo thereafter. Renews automatically. Terms apply. Offer ends 31 July 2025 at 23:59 GMT.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for £8.99/mo after 3 months. Cancel monthly.

Fresh Customer Service

By: Michael D. Brown
Try for £0.00

£8.99/mo after 3 months. Offer ends 31 July 2025 23:59 GMT. Cancel monthly.

Buy Now for £6.99

Buy Now for £6.99

Confirm Purchase
Pay using card ending in
Switch payment method
By completing your purchase, you agree to Audible's Conditions of Use and authorise Audible to charge your designated card or any other card on file. Please see our Privacy Notice, Cookies Notice and Interest-based Ads Notice.
Cancel

About this listen

 It goes against all you were taught in business school and many of the books you've read, and it's the key to turning customers into loyal customers. Not only will they faithfully return to you, they will become brand ambassadors who spread the word about your products and services far and wide.

Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and treat them like they are number-one, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a world-class customer service experience to everyone who enters your place of business.

Implement the 6.5 Fresh Steps of Fresh Customer Service in your organization, and you will soon see how fully engaged, totally committed employees result in return customers who spend their money on your products and services again and again. Not only does this increase retention and sales - it also means a bottom line that reflects sustained and profitable results.

©2008 Michael D. Brown (P)2008 Made For Success Customer Service Management Management & Leadership Marketing & Sales
All stars
Most relevant  
Much of the value of this audio book was lost, as a result of the narrator's voice. His diction was not good and I found myself having to re-listen, just to understand what he said. A good narrator adds significant value and it's a shame the author was not given sufficient feedback prior to this book being launched.

Pick your narrator wisely

Something went wrong. Please try again in a few minutes.