Listen free for 30 days

Listen with offer

Preview

£0.00 for first 30 days

Pick 1 audiobook a month from our unmatched collection - including bestsellers and new releases.
Listen all you want to thousands of included audiobooks, Originals, celeb exclusives, and podcasts.
Access exclusive sales and deals.
£7.99/month after 30 days. Renews automatically. See here for eligibility.

Ignore Your Customers (And They'll Go Away)

By: Micah Solomon
Narrated by: Jakob Lewis, Gabe Wicks - foreword, John Behrens - preface
Try for £0.00

£7.99/month after 30 days. Renews automatically. See here for eligibility.

Buy Now for £12.99

Buy Now for £12.99

Pay using card ending in
By completing your purchase, you agree to Audible's Conditions of Use and authorise Audible to charge your designated card or any other card on file. Please see our Privacy Notice, Cookies Notice and Interest-based Ads Notice.

Summary

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.

When it comes to delivering great customer service and customer experience, many companies miss the mark. But there’s no reason this should include you and your company. Ignore Your Customers (And They’ll Go Away) spells out, step-by-step, how to craft a customer service culture and customer experience so powerful that they’ll transform your organization and boost your company’s bottom line.

You’ll enjoy inspirational, often hilarious, tales from the trenches as author Micah Solomon, one of the world’s best-known customer service consultants, relates hands-on adventures about assessing and improving customer service in various industries.

You’ll spend time behind the scenes with Zappos CEO Tony Hsieh and discover how the company delivers “wow” customer service. From Richard Branson, you’ll learn how Virgin brands deliver authentic customer service (avoiding what Branson calls “Stepford Customer Service”) and Branson’s secrets for turning social media attackers into brand promoters.

Drawing on a wealth of stories personally assembled from today’s most innovative and successful companies, including Amazon, Cleveland Clinic, Drybar, USAA Insurance, and the Ritz-Carlton Hotel Company, Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.

Charts, "cheat sheets", and discussion questions are available in the audiobook companion PDF download.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2020 Micah Solomon (P)2020 HarperCollins Leadership
activate_Holiday_promo_in_buybox_DT_T2

Listeners also enjoyed...

Exceptional Service, Exceptional Profit cover art
The Cult of the Customer cover art
It’s All About CEX! cover art
The Wealthy Franchisee cover art
Broken Windows, Broken Business cover art
Why Customers Leave (and How to Win Them Back) cover art
The Dirty Word cover art
Evergreen cover art
Digital Customer Service cover art
The Gold Standard cover art
From Impressed to Obsessed cover art
Cracking the Leadership Code cover art
I'll Be Back: How to Get Customers to Come Back Again & Again cover art
Dealing with Difficult Customers cover art
The Experience Maker cover art
The Humor Advantage cover art

Critic reviews

"Micah Solomon shares some of the most instructive customer service adventures of notable business leaders at Amazon, USAA Insurance and Ritz-Carlton, among other big brands. These funny and inspiring tales promise to provide a great guide for getting your customer experience where it needs to be." (Rhett Power, Forbes)

"... a supremely useful book... actionable advice ...straight-forward language anyone can understand. You feel like he's sitting down with you over a cup of coffee talking. Yet it's backed with the authority and insights of years of experience. Read Ignore Your Customers if you do NOT want your hard-won customers to go away." (Small Biz Trends)

What listeners say about Ignore Your Customers (And They'll Go Away)

Average customer ratings
Overall
  • 4 out of 5 stars
  • 5 Stars
    2
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 4 out of 5 stars
  • 5 Stars
    2
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 4 out of 5 stars
  • 5 Stars
    2
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Story
    4 out of 5 stars

Strong start and hung on (just about)

I found the start of this book really engaging and I couldn't get enough. Maybe it was more of the same from some of Micah's other work but I just felt things drift away. Having said that, overall I really enjoyed and well worth a listen.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!