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Leading the Unleadable

How to Manage Mavericks, Cynics, Divas, and Other Difficult People

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Leading the Unleadable

By: Alan Willett
Narrated by: Tom Parks
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About this listen

The control-freak, the narcissist, the slacker, the cynic...

Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it.

Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually "want" to contribute results, not cause headaches. Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations. You'll learn how to:

  • Master the necessary mindset
  • Explain the problem calmly in a short feedback session
  • Get a commitment to change, and follow up
  • Coach others to replicate the process
  • Develop the situational awareness required to spot trouble even earlier in the future

Every manager has "problem people". What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.

©2017 Alan Willett. (P)2016 Brilliance Audio, all rights reserved.
Career Success Conflict Resolution & Mediation Decision-Making & Problem Solving Leadership Management Management & Leadership Workplace & Organisational Behavior Workplace Culture Career Business Project Management Educational Leadership

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All stars
Most relevant  
This book has great tips and strategies to help you manage not just difficult people but people in general. midway through the book I was able to implement some of the strategies into my working life with great success.

Great development tool

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Struggle to finish. Nothing new and no real insights into how to deal with the problems that the book suggests.

Nothing new

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