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The Feeling Economy

How Artificial Intelligence Is Creating the Era of Empathy

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The Feeling Economy

By: Roland T. Rust, Ming-Hui Huang
Narrated by: Sara Sheckells
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About this listen

As machines are trained to "think", many tasks that previously required human intelligence are becoming automated through artificial intelligence. However, it is more difficult to automate emotional intelligence, and this is where the human worker's competitive advantage over machines currently lies. This book explores the impact of AI on everyday life, looking into workers' adaptation to these changes, the ways in which managers can change the nature of jobs in light of AI developments, and the potential for humans and AI to continue working together.

The book argues that AI is rapidly assuming a larger share of thinking tasks, leaving human intelligence to focus on feeling. The result is the "Feeling Economy", in which both employees and consumers emphasize feeling to an unprecedented extent, with thinking tasks largely delegated to AI. The book shows both theoretical and empirical evidence that this shift is well underway. Further, it explores the effect of the Feeling Economy on our everyday lives in the areas such as shopping, politics, and education. Specifically, it argues that in this new economy, through empathy and people skills, women may gain an unprecedented degree of power and influence.

©2021 Roland T. Rust and Ming-Hui Huang (P)2021 Gildan Media Business & Careers Economics Artificial Intelligence Data Science Machine Learning Compassion Business
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A compelling view of our future and be prepared

The authors present a strong case for how we’re already at the start of the Feeling Economy’, how it will grow influence over our lives and how we can be prepared for the emotional rollercoaster ahead.

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