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Total Quality Management

By: Stephen George, Arnold Weimerskirch
Narrated by: Lloyd Bochner
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Summary

Studies show that companies waste millions of dollars on team building, benchmarking, and other quality initiatives. Yet so many save millions with the same initiatives. What makes the difference? Total Quality Management—integrating initiatives into a systematic quality improvement process. Employee involvement works, but only as way of running a business. It is not something you dabble in. It does not work as a short-term solution or an intriguing experiment. It is truly a Pandora's Box, tempting to open but powerful enough to change your "world" forever. The main difference is that instead of releasing all the ills that could plague humanity, unlocking this box produces a torrent of positive energy, enthusiasm, ideas, and improvements.

If you want to know how today's most successful companies are getting the most from their quality initiatives, listen to Total Quality Management. It lays out the best practices for you to put work-today.
©2009 Phoenix (P)2009 Phoenix
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Profile Image for elizabeth nyamekye

Great

this is a very good piece of work i will recommend to any one who wants a clear view on the subject matter

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