Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Josh Parnell of Limitless Leadership. Josh explores the challenges of leadership in the automotive industry, emphasizing the importance of connection and trust-building within teams. The discussion dives into effective onboarding, consistent coaching, and why prioritizing leadership development is essential for sustained business growth.

00:00 Father-Son Love and Acceptance

08:12 Consolidating Cosmetics Ventures

14:03 Pioneering Black Woman in Men's Grooming

18:45 High-Quality Personal Care Products

23:25 Expert Insights on Corporate Culture

28:48 "Effective Communication and One-on-Ones"

34:33 Embracing Self-Doubt and Awareness

40:01 Reassuring Client After Bad Experience

44:43 Mastery Through Focused Practice

49:40 "Prioritizing Vacation Time"

58:55 Passion Fuels Diagnostic Mastery

01:00:12 Over-Invested Technician Dilemma

01:09:19 Strategizing Scenarios for Clarity

01:12:11 Muscle Supplements: Dosage and Effects

01:15:26 Podcast Musings: Seeking Direction

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Alexander Edwards, president of Strategic Vision. Alexander shares his expertise on consumer psychology, emphasizing the importance of truly understanding what customers value and how this impacts success in the automotive industry. The discussion covers the challenges and misconceptions around electric vehicles, including why EV adoption has faced so many hurdles in the U.S. Alexander also offers actionable advice for shop owners and service advisors, stressing the need for honesty, responsiveness, and clear communication to earn customer trust and long-term loyalty.

00:00 "Consumer Hesitance on EV Adoption"

08:11 "Breach of Trust in Service Choices"

12:10 "Politics vs. Practicality in Environmental Policy"

17:33 Chinese Auto Industry Challenges

26:23 Political Predictions & Public Sentiment

27:57 "Politically Driven Policy Challenges"

34:21 Chinese EVs Surpass in Quality and Innovation

42:09 Focus Group Shifts on U.S. Finances

45:08 Innovation Crucial for U.S. Progress

50:22 Overseas Hiring Reality Check

56:25 Automation Threatens Gig Economy Jobs

01:02:52 Respect Leads to Success

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Ben Johnson at ETI ToolTech in San Diego. Ben shares his insights from this year’s show, emphasizing the importance of industry panels that represent a range of perspectives, especially highlighting the challenges shops face with ADAS calibrations and the gap in education for shop owners and technicians. The conversation dives deep into the problems with calibration procedures, the liability and insurance risks associated with improper ADAS repairs, and the critical role that documentation and process play in protecting both shops and consumers.

00:00 "Education Key to Solving Tech Issues"

09:20 "Vehicle Service Info Challenges"

14:44 Fleet Company Declines Repairs

18:43 Blind Spot Monitoring Misalignment

24:18 Insurance Lessons: Misunderstanding Umbrella Coverage

27:14 Uninsured Calibration Risks

34:48 Calibration Center Business Insight

39:20 Shop Evolution: Adapting to Mainstream Challenges

42:15 OE Statements Ensure Reimbursements

51:50 Toyota's Multi-Fuel Energy Strategy

57:12 Changing Mindsets Over Three Years

01:01:13 Understanding Emerging Tech in Auto Repair

01:04:49 Industry Collaboration Realization