• Customer Experience Patterns Podcast

  • By: Sam Stern
  • Podcast

Customer Experience Patterns Podcast

By: Sam Stern
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  • Summary

  • Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


    The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Sam Stern
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Economics Management Marketing
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Episodes
  • Coaching Can Help You Be The CX & Design Leader You Dream Of Being

    Coaching Can Help You Be The CX & Design Leader You Dream Of Being
    Jan 9 2025

    Stephanie shared so much wisdom on the value of coaching for creative leaders. Well worth a listen.


    Stephanie On LinkedIn

    Stephanie's coaching business, Thrive Department


    Connect with Sam on LinkedIn - I share customer expeirence content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each full-length episode of the podcast.


    My LinkedIn Learning courses: How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    28 mins
  • 4 Ideas For Getting 2025 Off To A Flying Start

    4 Ideas For Getting 2025 Off To A Flying Start
    Jan 2 2025

    4 ideas for getting off 2025 to a flying start with your customer experience initiatives.


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    7 mins
  • Give The Gift Of Authentic Listening During The Holiday Season

    Give The Gift Of Authentic Listening During The Holiday Season
    Dec 19 2024

    Let's check-in with each other, and with our customers during the holiday period, and at the turn of the year.


    Connect with Sam on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    5 mins

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