Customer Service Culture [EN] cover art

Customer Service Culture [EN]

Customer Service Culture [EN]

By: Paolo Fabrizio
Listen for free

About this listen

 Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio Economics Management Management & Leadership
Episodes
  • #44 Customers see internal communication issues

    #44 Customers see internal communication issues
    Jun 18 2025
    Customers notice what's not working well inside. Paolo Fabrizio shares an eye-opening case of how internal communication issues reflect themselves externally.
    Show More Show Less
    19 mins
  • #43 Avoid these slippery conversational hiccups

    #43 Avoid these slippery conversational hiccups
    May 20 2025
    Most customers are excellent service assessors because they detect any conversational hiccups and take them into account within their experience. Paolo Fabrizio share two case examples that occurred both in person and over digital support channels.
    Show More Show Less
    17 mins
  • #42 Why you need more thinking customers

    #42 Why you need more thinking customers
    Apr 23 2025
    What do Charlie Chaplin and AI allucinations have in common? As Gen AI is re-shaping customer service models you need more thinking customers. Listen to this eye-opening episode thru Paolo Fabrizio's voice. Read full article here >>
    Show More Show Less
    22 mins
No reviews yet