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Dealing with negative and angry people

Dealing with negative and angry people

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 Susanne McCabe from Lifeswitch Coaching how you could deal with negative and angry people. She talks about common reasons for negativity, the impact this has on the person and on the people around them and how you could approach it. Also, what do you do when someone is constantly angry?
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Needed this today after dealing with some angry customers which had left me feeling shaken and upset. Will give more episodes a listen, thank you

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