• Empathy in the Service Industry

  • Feb 16 2022
  • Length: 37 mins
  • Podcast

Empathy in the Service Industry

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  • Summary

  • Lena and Carlie explore "the art of empathy," a concept from Markesha Tatum's debut self-published book The Detailz in Retail(2016), as it pertains to the service industry. Learn a bit about the evolution of working conditions from our Season 3 guest, Marina Domingo-Young, and reconsider how the pandemic has shifted main issues for workers.
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