Artificial intelligence is one of the most exciting technology developments in recent times.

Whilst it has seemingly endless possible uses across a number of sectors, AI can also bring major improvements for local authorities.

To discuss the potential benefits, risks and challenges of authorities utilising artificial intelligence, Kent County Council’s Fil Kamps joined host Dan Benn for the latest episode of the PSE Podcast.

Discussing some of the benefits of AI for the public sector, especially when it comes to productivity and efficiency which has been a hot topic in recent months, Fil said:

“There’s a number of benefits to the customers and residents of these organisations… the end users will benefit. I think the primary way they’ll feel it is actually not the most obvious; it’s the changes to backend processes that will improve delivery times against services, the processing of requests that come in.

“AI is helping to improve and streamline a lot of those processes in the backend whilst keeping human decision making at its core.”

Fil also touched upon the skills that the public sector workforce might need as it embraces AI, saying:

“I think we started to see this shift in public sector workforces when Covid hit and everything went from being in person in the office, to being online and digital… That change in working practices really placed an emphasis on people’s ability to pick up technology and to have a decent level of digital literacy to be able to work in a public sector organisation.”

To hear more from Fil about how organisations across the sector can use AI to drive major improvement, as well as some of challenges that may be faced along the AI journey, listen to the latest episode of the Public Sector Executive Podcast now.

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