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In this episode, Lucas and David are joined by Alexander Edwards, president of Strategic Vision. Alexander shares his expertise on consumer psychology, emphasizing the importance of truly understanding what customers value and how this impacts success in the automotive industry. The discussion covers the challenges and misconceptions around electric vehicles, including why EV adoption has faced so many hurdles in the U.S. Alexander also offers actionable advice for shop owners and service advisors, stressing the need for honesty, responsiveness, and clear communication to earn customer trust and long-term loyalty.

00:00 "Consumer Hesitance on EV Adoption"

08:11 "Breach of Trust in Service Choices"

12:10 "Politics vs. Practicality in Environmental Policy"

17:33 Chinese Auto Industry Challenges

26:23 Political Predictions & Public Sentiment

27:57 "Politically Driven Policy Challenges"

34:21 Chinese EVs Surpass in Quality and Innovation

42:09 Focus Group Shifts on U.S. Finances

45:08 Innovation Crucial for U.S. Progress

50:22 Overseas Hiring Reality Check

56:25 Automation Threatens Gig Economy Jobs

01:02:52 Respect Leads to Success