Get ready to go behind the curtain of one of the pet care industry’s most influential yet often misunderstood organizations—IBPSA. In this episode, Fern brings on Carmen Rustenbeck and Brian Remo to share the real story of how this trade association came to be, what it actually does for your business, and why now might be the most important time to get involved. It’s not just about standards and certifications—this is about community, advocacy, and giving you a serious edge in an industry that’s evolving fast.

Plus, hear all about IBPSA’s new kind of conference happening this September—hint: it’s not business as usual. Brian spills the details on how this immersive, no-fluff event will shake up the way pet pros gather, learn, and grow. Whether you’re a seasoned operator or just getting your feet wet, you’ll want to hear how this bold new format aims to unify the industry and tackle real, raw issues head-on.

Are you so busy eyeing the competition that you’re missing what’s really stalling your pet business? In this episode of the Overdog Podcast, Fern digs into a surprising truth: it’s not the new dog daycare down the street that’s threatening your success—it’s your own complacency. Tune in to hear why staying stagnant is the real danger and how obsessing over what others are doing might be costing you valuable growth opportunities.

Fern also unveils a game-changing tool that could revolutionize how pet businesses handle customer service—especially after hours. Plus, he shares the subtle signs your business might be stuck in the past and the small shifts that can reignite your momentum. If you’re ready to stop coasting and start evolving, this one’s for you.

In this episode of the Overdog Podcast, we're diving into the often-overlooked blind spots that could be silently sabotaging your pet care business. From failing to follow up with new leads to treating clients like fleeting transactions, Fern lays out seven common mistakes he's seen time and time again in dog daycares and boarding facilities. These aren't just minor issues—they're growth blockers that could be costing you money, loyal customers, and even staff retention. If any of that hits home, this episode is your reality check.

But don't worry, it's not all doom and gloom. Fern also shares actionable steps and proven strategies to patch up these holes and get your business back on the track to long-term success. Plus, you'll hear about the buzz around the 2026 Overdog Business Retreat, a one-of-a-kind experience for industry pros ready to level up in a big way. If you're ready to stop playing small and start making real progress, this episode is your nudge to get moving.