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Steady Work

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Steady Work

By: Karen Gaudet
Narrated by: Mitzi Pirkey
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About this listen

Transforming front-line operations in a retail chain the size of Starbucks is a story in itself. This book goes further, investigating how lean thinking addressed huge demand fluctuation in a retail environment across thousands of stores, and then how baristas and managers in Newtown, Connecticut, used that system to get them through the worst week imaginable. It is a deeply personal story with global relevance.

©2019 Lean Enterprise Institute, Inc (P)2020 Lean Enterprise Institute, Inc Management Management & Leadership Business Leadership

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All stars
Most relevant  
I love this book. It's made me revisit the simplicity of lean and relook at my current operation. I suggest listening and making notes as you go along.

Makes you stop and think!

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It's fine and you can learn from it. But if you have read other lean books, there's very little to be gained from this book.

Decent book. More about Starbucks than lean

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