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  • What Your Customer Wants and Can’t Tell You

  • Unlocking Consumer Decisions with the Science of Behavioral Economics
  • By: Melina Palmer
  • Narrated by: Rachel Perry
  • Length: 8 hrs and 12 mins
  • 4.3 out of 5 stars (23 ratings)

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What Your Customer Wants and Can’t Tell You

By: Melina Palmer
Narrated by: Rachel Perry
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Summary

This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book.

Behavioral economics is the future of brands and business. Unlocked goes beyond an academic understanding of behavioral economics and into practical application, showing how real businesses and business professionals can use science to make their companies better. In this book, business owner, consultant, and behavioral economics expert Melina Palmer helps leaders like you use the psychology of the consumer, innovation, and truly impactful branding to reach real, bottom-line benefits.

Discover information and tools you can actually use to influence consumers. Go beyond data science for business. With behavioral economics, you can learn how your brain works to become a better leader - and how your customer's brain works to creatively and effectively market your brand. Unlocked provides real-world examples that bring a concept to life and make it stick; ideas to help you with problem solving for your business; and ways to hack your brain into coming up with innovative programs, products, and initiatives.

©2021 Melina Palmer (P)2021 Gildan Media
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What listeners say about What Your Customer Wants and Can’t Tell You

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  • Overall
    4 out of 5 stars
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    4 out of 5 stars

Decent entry-level introduction to marketing

Know anything about marketing or behavioural economics and there won't be much new here, but it's a solid overview.

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    5 out of 5 stars
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Loved it but…

… for the love of God, please drop the chapter quotations for the audio book. Very annoying

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    5 out of 5 stars
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Lots of learnings about yourself.

For the engineering types who have a good understanding of the physical world, learning about a persons inner workings and that of the brain are fascinating. Often you’d have an inkling that there’s a bias or something distracting you from objectives but understanding the root causes are very insightful. Great work.

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  • Overall
    3 out of 5 stars
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    3 out of 5 stars

Basic

Good to learn the basics but IRRITATING having to listen to long lists of “find more on chapter x, y, z” or “to find out more listen to the podcast”

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1 person found this helpful

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    5 out of 5 stars
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An excellent listen

Great book with very interesting insights into Human behaviour. I will be recommending this to all my friends who have an interest in psychology and nudges

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    5 out of 5 stars
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Better Than a Thriller

Loved this book. Straightforward explanations and lots of examples to bring the theory to life. Even if you don’t have a business, it’s interesting to help understand why you buy the way you do!
Narration was perfect.

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    5 out of 5 stars
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Brilliant insights into behaviours

great book, love the chatty narrative and real life, useable examples. Highly recommend this for folks who build/sell stuff for people!!

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    3 out of 5 stars
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Feels too much like a lead magnet

Lots of interesting behavioural economics stuff here and its application to marketing, but I couldn't finish it because the constant cross selling got on my nerves.

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Must Read for All Marketers

Marketing for the 21st Century. This book is amazing at debunking complex science and explaining it in a way that means you can apply it and get results. improve your marketing across commercial B2B and public sector. Fun inspiring and motivating.

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    4 out of 5 stars
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    5 out of 5 stars

How your mind works against you!

Who'd have thought that your own mind works so hard to betray. Whether it's making you buy the next big thing or keeping you oblivious to marketing tricks with price points etc. it's a great book for an introduction to using the techniques to your advantage in your own business. Just hope I can do it justice.

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