In this episode of the Quick Lube Expert Podcast, Kevin Davis welcomes Ellie Pentland from Throttle Muscle, a leader with 24 years of experience in the automotive industry. Together, they dive deep into the art and science of exceptional customer service in quick lubes, sharing practical tips to elevate guest experiences, foster loyalty, and build trust that lasts. Ellie explains how to move beyond transactional interactions and create relational connections that keep customers coming back. Learn how to exceed guest expectations, build rapport, and engage customers through clear communication, genuine kindness, and a commitment to service.

Whether you’re an owner, manager, or technician, tune in for actionable strategies to create memorable experiences that stand out.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis welcomes back Tyson Daniels from Grease Monkey. Tyson shares insights from his decade of experience as a franchise owner, offering valuable perspectives on the quick lube industry’s challenges and growth opportunities. Together, they dive into key topics, including how to navigate the challenges of acquiring new locations, the importance of investing in team training, and innovative marketing tactics to attract customers. Tyson also emphasizes the power of implementing an operating system, such as EOS (Entrepreneurial Operating System), to structure and scale a business effectively.

Listen in to discover how operators can stay agile, optimize operations, and enhance customer experience in an evolving market. Whether you're new to the quick lube business or a seasoned operator, Tyson’s practical tips and Kevin’s real-world wisdom offer actionable steps to help strengthen, grow, and find more freedom in your business.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis is joined by Dave Holly, advisor at Truth at Work, for an insightful conversation on the transformative power of peer advisory groups. They dive deep into how these groups, rooted in a foundation of trust and confidentiality, provide a unique space for business leaders to grow personally and professionally. Dave shares his experiences from attending over 600 roundtable sessions, illustrating how collaboration and shared wisdom from diverse industries can be invaluable.

Kevin and Dave discuss the key components of peer advisory groups: honest feedback, accountability, spiritual growth, and support in both business and personal challenges. They explore why these groups can be a game-changer for entrepreneurs, particularly when it comes to making tough decisions and finding work-life harmony. They also touch on the impact of having like-minded individuals around you to encourage, challenge, and equip you along your journey.

If you've ever wondered about the benefits of peer advisory networks or how they could help you achieve balance, boost your business, and strengthen your faith, this episode is for you. Listen in to discover how to find—or even start—a peer advisory group and unlock new opportunities for growth and fulfillment.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/