In this episode of the Quick Lube Expert Podcast, Kevin Davis welcomes Ellie Pentland from Throttle Muscle, a leader with 24 years of experience in the automotive industry. Together, they dive deep into the art and science of exceptional customer service in quick lubes, sharing practical tips to elevate guest experiences, foster loyalty, and build trust that lasts. Ellie explains how to move beyond transactional interactions and create relational connections that keep customers coming back. Learn how to exceed guest expectations, build rapport, and engage customers through clear communication, genuine kindness, and a commitment to service.

Whether you’re an owner, manager, or technician, tune in for actionable strategies to create memorable experiences that stand out.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis welcomes back Tyson Daniels from Grease Monkey. Tyson shares insights from his decade of experience as a franchise owner, offering valuable perspectives on the quick lube industry’s challenges and growth opportunities. Together, they dive into key topics, including how to navigate the challenges of acquiring new locations, the importance of investing in team training, and innovative marketing tactics to attract customers. Tyson also emphasizes the power of implementing an operating system, such as EOS (Entrepreneurial Operating System), to structure and scale a business effectively.

Listen in to discover how operators can stay agile, optimize operations, and enhance customer experience in an evolving market. Whether you're new to the quick lube business or a seasoned operator, Tyson’s practical tips and Kevin’s real-world wisdom offer actionable steps to help strengthen, grow, and find more freedom in your business.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis is joined by Dave Holly, advisor at Truth at Work, for an insightful conversation on the transformative power of peer advisory groups. They dive deep into how these groups, rooted in a foundation of trust and confidentiality, provide a unique space for business leaders to grow personally and professionally. Dave shares his experiences from attending over 600 roundtable sessions, illustrating how collaboration and shared wisdom from diverse industries can be invaluable.

Kevin and Dave discuss the key components of peer advisory groups: honest feedback, accountability, spiritual growth, and support in both business and personal challenges. They explore why these groups can be a game-changer for entrepreneurs, particularly when it comes to making tough decisions and finding work-life harmony. They also touch on the impact of having like-minded individuals around you to encourage, challenge, and equip you along your journey.

If you've ever wondered about the benefits of peer advisory networks or how they could help you achieve balance, boost your business, and strengthen your faith, this episode is for you. Listen in to discover how to find—or even start—a peer advisory group and unlock new opportunities for growth and fulfillment.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

QLE Ep. 125 - Building a Winning Culture with Jim Cathcart

In the latest Quick Lube Expert Podcast, I sit down with Jim Cathcart, a celebrated speaker, author, and business mentor, to explore the importance of culture in creating a successful quick lube business.

We discuss the role of culture as the “lube” that keeps an organization running smoothly, and Jim shares his insights on why businesses should be viewed as living systems, not just mechanical operations. He emphasizes the significance of building strong relationships—not only within your team but also with your local community.

Jim also delves into actionable strategies, including:

• The importance of intentional culture building
• How to engage with the local community to boost brand awareness
• Why employee engagement directly impacts customer service and retention
• The power of leading by example and showing genuine interest in your team

Whether you’re an owner, operator, or technician, this episode is packed with practical advice to help you strengthen your business and grow a motivated, loyal team.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis interviews Costa Kapothanasis, a seasoned industry leader and franchisor, to explore key trends and future possibilities in the quick lube industry. Costa shares his optimistic perspective on the current state of the industry, emphasizing that despite shifts in the market, the number of internal combustion engine vehicles continues to grow, which presents significant opportunities. Both Kevin and Costa discuss how the demand for "do it for me" services is expanding as more consumers seek convenience, reinforcing the potential for continued industry growth.

A central theme of the conversation is the commoditization of the oil change. Costa points out that while the oil change has become a commodity, businesses must differentiate themselves through relationships, brand strength, and pricing. The discussion highlights the delicate balance between offering competitive pricing and creating a customer experience that builds trust and loyalty. Both agree that in today’s market, customers are more price-conscious due to inflation, making it essential to offer fair pricing without sacrificing service quality.

Costa also talks about the importance of adaptability in a rapidly evolving market. He shares how staying open to new technologies and innovations has been critical to the success of his business, while also maintaining a strong focus on core values. This approach has allowed his company to remain competitive and grow steadily, even as other players in the industry struggle to keep up with technological advancements and shifting customer expectations.

In addition to discussing industry trends, Costa emphasizes that the quick lube industry offers significant career opportunities for those willing to invest in their growth. Both Kevin and Costa reflect on how many of their long-term employees started in entry-level positions and built successful careers by embracing the opportunities within the industry. Costa underscores the importance of employers taking an active interest in their employees’ development, which in turn fosters loyalty and long-term success.

Overall, this episode offers a deep dive into the future of the quick lube industry, providing insights into how operators can navigate challenges, leverage opportunities, and build lasting relationships with their customers. The discussion also touches on leadership, career growth, and the power of innovation in maintaining a thriving business.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this insightful episode, host M. Kevin Davis explores the critical differences between running a transactional versus a relational business, specifically in the quick lube industry. While many quick lube businesses focus on getting cars in and out as quickly as possible to meet daily numbers, Kevin emphasizes the importance of going beyond this transactional mindset. A transactional approach, he explains, centers solely on the immediate exchange of services for payment, leaving little room for customer loyalty or long-term relationships. Customers may return, or they may not, often choosing a competitor offering lower prices or more convenience.

However, a relational business model focuses on creating meaningful connections with customers that extend far beyond the first transaction. Kevin illustrates how small but impactful actions—such as personalized greetings, education about services, and consistent follow-up—build trust and foster loyalty. When customers feel valued and trust your business, they’re more likely to return, regardless of price or competitor promotions. These relationships lead to repeat business, referrals, and greater overall success.

Throughout the episode, Kevin shares practical strategies for making the shift from transactional to relational business practices, including key points from a recent webinar. He offers tips on personalized service, transparency in communication, follow-up protocols, and even the benefits of implementing loyalty programs. By focusing on the long-term value of customer relationships, quick lube businesses can create predictable revenue streams, increase customer retention, and reduce the constant pressure of acquiring new customers.

As the episode wraps up, Kevin encourages listeners to evaluate where their business falls on the transactional-relational spectrum and to take small, actionable steps to start building better relationships with their customers. He also shares details about an upcoming webinar and highlights the importance of continuous improvement in customer service.

This episode is an essential listen for quick lube owners and operators looking to move from a transactional mindset to a relationship-driven model that promotes sustained growth and customer loyalty.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode, M. Kevin Davis welcomes Brad Broaddus, who brings over two decades of experience from big box retail and the quick-service food industry, to share insights on leadership, hiring, and team development. While Brad isn’t from the quick lube industry, his expertise in managing teams and shaping future leaders is highly relevant. Together, they explore the opportunities that entry-level positions offer, stressing the importance of hiring for behavior over skills, the benefits of mentoring employees from the ground up, and how leaders can stay connected to the front lines through “management by walking around.”

Brad and Kevin discuss the increasing challenge of training new hires in today’s workforce, highlighting the need for patience and long-term investment in employees. They also focus on the similarities between quick lube and fast food industries, particularly the importance of speed, communication, and teamwork in providing quick and efficient service. One of the key takeaways from this episode is the idea that challenges in hiring and training should be viewed as opportunities to shape and mold the next generation of workers, turning challenges into chances for growth.

Kevin also shares his Paul, Barnabas, and Timothy principle, emphasizing the need for mentors, peers, and mentees in every leader’s life. Brad reflects on his own career and how mentorship has shaped his leadership style. He concludes with advice for his younger self: "Stop stressing over what you want to be and focus on who you want to be," encouraging listeners to focus on personal character development.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, host M. Kevin Davis welcomes Jonathan Keeton, Regional Manager of Oil Changers, to discuss the importance of building strong teams in the quick lube industry. Jonathan, who started as a part-time lower bay tech almost two decades ago, shares how his journey through various leadership roles has been fueled by the dedication to hiring the right people and developing them into top performers. He emphasizes the importance of hiring for attitude over experience, explaining that skills can be taught, but attitude and work ethic are essential for long-term success.

Jonathan and Kevin explore how empowering your team allows for business growth, even when you're not present, and how building 'bench strength' creates opportunities for personal and professional advancement. Jonathan shares personal stories of how his stores continued to perform at record levels after he moved into regional roles, proving the value of investing in team development. They also discuss the common fear managers have about training their replacements, and how overcoming this mindset leads to greater opportunities and freedom.

The conversation also touches on Jonathan’s recent feature on the cover of National Oil Lube News, a milestone he describes as a “dream come true,” and his pride in the growth and development he’s experienced throughout his career.

Throughout the episode, listeners will learn practical strategies for team building, leadership development, and the importance of continuous hiring to ensure success. Whether you're an owner, operator, or manager in the quick lube industry—or in any business—this episode provides valuable insights into creating a high-performing team that leads to growth and freedom.

For more information and updates, follow us on social media and subscribe to the podcast.

----

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Sign up for your FREE Discovery Assessment at: https://www.quicklubeexpert.com/discovery-signup

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/