"Can I have a salad with feta on the side?" Sounds familiar, right? But what happens when your order is wrong, and the service is poor?

[Why This Is Important] The main message is to become a person worth listening to so you can handle tricky situations with grace and empathy. When faced with disappointing service, it's crucial to understand the values of the organization, the employee's situation, and our own role in the interaction.

[What you need to know] In this episode, we discussed the impact of poor service and the values of an organization on our experiences. We touched on the dynamics of frontline service jobs, the responsibility of consumers, and the distinction between individual behavior and systemic issues.

[What you need to do]

1. Reflect on your own expectations and behaviors when facing poor service.
2. Consider the values and systems in place within the organization that may affect employee behavior.
3. Practice empathy and kindness towards service staff, recognizing the challenges they may be facing.
4. Assess your role and responsibility as a consumer in problematic situations.

[TAKE ACTION] The next time you encounter disappointing service, take a moment to understand the situation from the employee's perspective and respond with empathy and kindness.

Bios

Gayle Turner is President of The Storytellers Channel, Inc. https://storytellerschannel.com/ For close to five decades he has used the power of story to initiate and sustain change while growing leaders and building productive corporate and community cultures. Check out his LinkedIn profile to learn the rest of the story. https://www.linkedin.com/in/wgayleturner/

Shelli Jost Brady is Founder & Catalyst at Alchemy Consulting and Chief Operating Officer at The Storytellers Channel, Inc. Check out her LinkedIn profile to learn more. https://www.linkedin.com/in/shelli-jost-brady-94b44835/

Download a FREE checklist of how to craft intentional stories to inspire results. https://storytellerschannel.com/inspire

Ajax Greene is a polymath who has synergized being a world-class athlete, a successful business leader with a 40-year meditation practice into a focused mission to bring coherence to the global economy one person and one organization at a time. He believes brain coherence is the foundation that human and business success is built on.

Check out Coherence Collaborative https://coherencecollaborative.com/ or his LinkedIn profile to learn more. https://www.linkedin.com/in/ajaxgreene/

Keywords

Gayle Turner, The Storytellers Channel, Shelli Jost Brady, Alchemy Consulting, Ajax Greene, Coherence Collaborative, restaurant service, poor service, customer experience, values, organization, employee behavior, brand values, patron responsibility, food industry, empathy, compensation, accountability, engagement, human compassion, systemic issues, feedback, consumer behavior, customer expectations, relationship, society, kindness, organizational values, organizational compassion, choice, dividends, compassion, organization values, customer values