Showing results by narrator "Caroline Miller" in All Categories

Value stream mapping - an essential but underused methodology - is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than a tool to eliminate operational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow. Business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done - in any environment - and how to design improved work systems.

We are living in an epidemic of disengagement and despair that calls us to action. Awakening Compassion at Work answers the call, showing us new ways to enliven the humanity of work and in so doing address the suffering of the world and create an innovative, optimistic, and engaged workforce.

Strategy consultant Robbie Kellman Baxter has been helping companies excel in this business environment for more than a decade. Now, in The Forever Transaction, she reveals all her secrets. Whatever industry you're in, Baxter provides the inspiration, tools, and insight you need to build and execute a business model that will leave your competition in the dust.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.

This debut mystery introduces Magdalena Yoder, prim, proper, and persnickety proprietor of the PennDutch Inn, where guests luxuriate in the true "Amish experience," (read: doing Magdalena's chores and paying top dollar for the opportunity!).

When one of her more reclusive guests takes a tumble down the PennDutch's picturesquely steep staircase and breaks his neck, the timing couldn't be worse. It's the start of hunting season - and her inn is packed to capacity!

Covering the subject of hypothyroidism - an underactive thyroid gland - this book contains 17 chapters dedicated to the most common thyroid disorder that exists. All aspects regarding hypothyroid conditions are addressed in this resource, in easy-to-understand language. This book is approximately 12,192 words in length. The "Best Darn" reference in the title, is not to imply that this is an extensive medical journal but rather that the book contains all aspects of information on the subject that most laypersons would be seeking.

Nearly all of today’s major innovation workshops and programs call on organizations to drive innovation. What they miss is that innovation comes from the personal creativity of individuals. And creativity doesn’t require an advanced education or technical skills. All employees can be creative. Often, all they lack is a fitting mindset and the right skills.

With the onslaught of cloud solutions, consumerization of technology, and increasingly tech-savvy business people, it's time for a manifesto for leaders who recognize - and are nervous about - the demands of the digital age. Whether you're an executive, department head, or IT manager, The New IT provides an action-ready blueprint for building and strengthening the role of IT in your company - and prescribing IT's future.

Chronic Fatigue Syndrome and Fibromyalgia affect millions of Americans and many more worldwide. While a single definitive cause for these syndromes has not been found, factors involved in triggering them include chronic stress, nutritional and hormone deficiencies, post viral illnesses and mildly insufficient adrenal function. The debilitating fatigue and joint/muscle pain caused by these very real illnesses, can seriously reduce the quality-of-life for those who experience them.

An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.

Get ready, this audiobook will change your life! In this guide you will learn how to eliminate the single behavior that 70 years of scientific research proves causes overeating, binge eating, and feeling out of control with food. Uncover the secret to being able to keep any food in your house - without it calling your name. Find out exactly why your best weight loss efforts have failed in the past - and more importantly, exactly what you can do to change it.

Sugar Detox: Sugar Detox Program to Naturally Cleanse Your Sugar Craving, Lose Weight and Feel Great in Just 15 Days Or Less! is a program designed to be easily incorporated into our busy schedule while providing all the practical tools necessary to support and rejuvenate our bodies. The effect is transformative: nagging health problems will suddenly disappear, extra weight will drop away, and for the first time in our lives, we will experience what it truly means to feel healthy.

The United States was founded on the principle of equal opportunity for all, and this ethos continues to inform the nation's collective identity. In reality, however, absolute equality is elusive. The gap between rich and poor has widened in recent decades, and the United States has the highest level of economic inequality of any developed country. Social class and other differences in status reverberate throughout American life, and prejudice based on another's perceived status persists among individuals and groups.

Hyperthyroid conditions account for about 20% of thyroid disease cases. The causes of an overactive thyroid gland can be varied but the most common cause is an autoimmune condition called Graves' disease. Complications can also occur with hyperthyroidism, including Thyroid Eye Disease, toxic diffuse goiter, hot nodules and myopathy of the muscles.

Hanney, an expatriated Scot, returns from a long stay in South Africa to his flat in London. One night he is buttonholed by an American who appears to know of an anarchist plot to destabilise Europe, and claims to be in fear for his life. Hannay lets the American hide in his flat, and returns later to find that another man has been found shot dead in the same building, apparently a suicide. Four days later Hannay finds the American stabbed to death...

Best friends Sue Jan and Lovita run a beauty shop/boutique in the little West Texas town of Wachita. They share a passion of food and fun. But one day, over lunch in a Chinese restaurant, Lovita opens a fortune cookie with a sinister message: "Your father was murdered..." - a clue that leads them to God, an international spy ring and several devastatingly handsome strangers. A most unlikely pair of detectives, these girlfriends "Comb" the countryside with style, sarcasm, and lots of Szechwan.

In Jackie Kay’s first collection of stories, ordinary lives are transformed by secrets. Her world might seem familiar – sex, death and family cast long shadows – but the roles of mothers, daughters and lovers are imagined and revealed in the most surprising of ways. Jackie Kay sees the extraordinary in everyday life, and lights it up with humour and generosity in a way that is uniquely her own.

Change is difficult but essential - Esther Derby offers seven guidelines for change by attraction, an approach that draws people into the process so that instead of resisting change, they embrace it. Even if you don’t have change management in your job description, your job involves change. Change is a given as modern organizations respond to market and technology advances, make improvements, and evolve practices...Esther Derby offers change by attraction, an approach that is adaptive and responsive and engages people in learning, evolving, and owning the new way.

Dynamic Reteaming shares real stories of how successful software companies have thrived through changing their teams as opposed to keeping them the same. Team change will happen whether we like it or not. People will come and go from our teams. Our companies might double in size or even get acquired. We can catalyze team change to reduce the risk of attrition, learning and career stagnation, and the development of knowledge silos. Dynamic Reteaming describes practices for effective reteaming as well as anti-patterns.

Kathleen M. Barry tells the history of flight attendants, tracing the evolution of their glamorized image as ideal women and their activism as trade unionists and feminists. Barry combines attention to the political economy and technology of the airline industry with perceptive readings of popular culture, newspapers, industry publications, and first-person accounts. In so doing, she provides a potent mix of social and cultural history and a major contribution to the history of women's work and working women's activism.