Intelligence Services

Becoming Bulletproof means transforming yourself into a stronger, more confident and more powerful person. Evy Poumpouras - former Secret Service Agent to three Presidents and one of only five women to receive the Medal of Valor - demonstrates how we can overcome our everyday fears, have difficult conversations, know who to trust and who might not have our best interests at heart, influence situations and prepare for the unexpected. When you have become bulletproof, you are your best, most courageous and most powerful version of you.

The British Secret Service has been cloaked in secrecy and shrouded in myth since it was created 100 years ago. Our understanding of what it is to be a spy has been largely defined by the fictional worlds of James Bond and John le Carre. MI6 provides a unique and unprecedented insight into this secret world and the reality that lies behind the fiction.

Few outside the security services have heard of 14 Company. As deadly as the SAS yet more secret, the operators of 14 Company are Britain's most effective weapon against international terrorism. For every bomb that goes off, 14 Company prevent 12. The selection process is the most physically, intellectually, and emotionally demanding anywhere in the world. This is the true story of one operator and of some of the most hair-raising military operations ever conducted on the streets of Britain.

When Allied fighters were trapped behind enemy lines, one branch of military intelligence helped them escape: MI9. The organization set up clandestine routes that zigzagged across Nazi-occupied Europe, enabling soldiers and airmen to make their way home. Secret agents and resistance fighters risked their lives and those of their families to hide the men. Drawing on declassified files and eye-witness testimonies from across Europe and the United States, Helen Fry provides a significant reassessment of MI9’s wartime role.

In To Catch a Spy: The Art of Counterintelligence, James M. Olson, former chief of CIA counterintelligence, offers a wake-up call for the American public and also a guide for how our country can do a better job of protecting its national security and trade secrets. Olson takes the listener into the arcane world of counterintelligence as he lived it during his 30-year career in the CIA.

The Special Relationship between America and Britain is feted by politicians on both sides of the Atlantic when it suits their purpose and just as frequently dismissed as a myth, not least by the media, which announces its supposed death on a regular basis. Yet the simple truth is that the two countries are bound together more closely than either is to any other ally. Michael Smith reveals how it all began, 80 years ago, when a top-secret visit by four American codebreakers to Bletchley Park in February 1941.

Behind the locked doors of three mansions in London's exclusive Kensington Palace Gardens neighborhood, the British Secret Service established a highly secret prison in 1940: the London Cage. Here recalcitrant German prisoners of war were subjected to "special intelligence treatment." The stakes were high: the war's outcome could hinge on obtaining information German prisoners were determined to withhold. After the war, high-ranking Nazi war criminals were housed in the Cage, revamped as an important center for investigating German war crimes.

In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more. Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships.

Since the inception of the Secret Service Bureau back in 1909, women have worked at the very heart of British secret intelligence - yet their contributions have been all but written out of history. Now, drawing on private and previously-classified documents, leading historian Claire Hubbard-Hall brings their gripping true stories to life.

Being a Secret Service agent is one of the most treacherous jobs in the world and never more so than in today's highly polarized America. Facing threats from fence jumpers and manifesto writers, and from murderous terrorists and sophisticated spies, protecting the president is harder than ever. In an age of hyper-partisan politics, emotions are high and threats are everywhere. On top of that, with international tensions reaching a boiling point, it's harder than ever to determine friend from foe.

In Mossad, authors MichaelBar-Zohar and Nissim Mishal take us behind the closed curtain with riveting, eye-opening, boots-on-the-ground accounts of the most dangerous, most crucial missions in the agency's 60-year history.

1939. As Europe teeters on the brink of war, Alfred Kendall is tasked with carrying out a minor mission for the British Intelligence Service. Travelling to Prague, he takes his troubled young son, Hugh, as cover. When Hitler invades Czechoslovakia, Alfred is given an ultimatum by the Czech Resistance. They will arrange for him to return to England, but only if he leaves his son Hugh behind as collateral. Hugh is soon taken under the wing of a Nazi colonel - Helmuth Scholl.

Since its founding in 1995, the FSB, Russia's Federal Security Service, has regained the majority of the domestic security functions of the Soviet-era KGB. Under Vladimir Putin, who served as FSB director just before becoming president, the agency has grown to be one of the most powerful and favored organizations in Russia. The FSB not only conducts internal security but also has primacy in intelligence operations in former Soviet states.

Forged during the tumultuous aftermath of Partition in 1947, the Inter-Services Intelligence Directorate (ISI) has grown to become the preeminent intelligence service in Pakistan. Its capabilities are comprehensive, its remit covers both foreign and domestic intelligence, and it is one of the most feared and respected agencies of the Global South. Pakistan's ISI provides an up-to-date and detailed introduction to the ISI and its historical evolution.

This book describes the turbulent lives, loves, and perilous missions of the greatest Mossad lohamot, the female warriors of the Israeli Secret Service. The stunning feats of these strong, bold women prove that they are equal to men, and often even better. Beside the nation's enemies, they had to fight a painful solitude, an awkward attitude of their male colleagues, and often give up their dream of marriage and children. And still, they brilliantly carried out their missions.

He swore to take a bullet for the President and left it all behind to take a bullet for the American people. Why would a successful, twelve-year Secret Service agent resign his position in the prime of his career to run for political office against all the odds? New York Times bestseller, Life Inside the Bubble is an intimate look at life inside the presidential "bubble," a haze of staffers, consultants, cronies, acolytes, bureaucrats and lobbyists that creates the "alternate reality" in which monumental policy decisions are made.

Revolutionary War officer Nathan Hale, one of America's first spies, said, "Any kind of service necessary to the public good becomes honorable by being necessary." A statue of Hale stands outside CIA headquarters, and the agency often cites his statement as one of its guiding principles. But who decides what is necessary for the public good, and is it really true that any kind of service is permissible for the public good? These questions are at the heart of James M. Olson's book, Fair Play: The Moral Dilemmas of Spying.

The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.

Get the details, examples, and best practices you need to build generative AI applications, services, and solutions using the power of Azure OpenAI Service. Microsoft AI specialist Adrián González Sánchez examines the integration and utilization of Azure OpenAI Service within the Microsoft Azure cloud computing platform.

By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding, and predicting, as well as taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like AI and cloud can enable a more empathetic world.